WHO WE ARE


Cash Flow is at the heart of business. It is a measure of success and continuity in any industry, it is the lifeblood of a business, a source of strength and vitality.


Vision
To remain a global partner of choice. Enriching economies by providing innovative and sustainable business solutions.

Mission
As integrity is the foundation of our business, we are committed to ensuring that the client is always at the core of our operations, maintaining best global practices and alliances.


Our Story

Founded in 1993, NCS MENA was one of the first collection agencies in the Gulf Region, specifically within the GCC (Gulf Cooperative Council Countries) to have met with groundbreaking success.

Setting out into the unknown with a clear vision and sound strategy, we ventured into the international market where we were met with significant achievements that surpassed our expectations and exceeded several milestones.


Focusing On Excellence
During our early years of operations, we focused on showcasing the significance of collection services to businesses within a vast diversification of industries and our initiative to increase regional awareness earned us esteemed recognition amongst our international clients.


Growth and Recognition
Throughout the years, we have consistently enhanced and developed our robust infrastructure and mode of operations to ensure innovation, sustainability and adaptability of our services for the years ahead and today, we are proud to be on the global map as a world-renowned collection and credit risk provider in the Middle Eastern & North African (MENA) region.

Our growth, our years in business, and recognition by a multitude of international businesses within various industries is a testament to this success.


  

We’re part of your team
We are the sum of our experiences, experiences that have improved our abilities, capabilities, knowledge and resources in ten folds. Our Success and growth in fostering our current business relations have allowed us to contribute and play a major role in fulfilling the collection and credit risk objectives of not only our client’s businesses but the general economy as a whole.

As NCS MENA we take pride in being a part of our Client’s team.



The difference between ordinary and extraordinary is that little extra.

Jimmy Johnson

In today's ever-growing economy, the collection industry has expanded to the extent that you can find a service provider in almost every state, country and region. But, with all the service providers available, how can you be certain your cases are being handed over to the right service provider; guaranteeing successful quality results?

We’ve earned our reputation by delivering excellence. Over the years we have resiliently faced all challenges head on, securing our unparalleled position in the Middle Eastern & North African (MENA) region with key proficiencies that include:

Over two decades of experience and expertise in the local, regional and international standards and practices of collection.

Excellent knowledge and experience in the legal systems, laws, regulations and practices of countries within the Middle Eastern & North African (MENA) region.

Expert team of multi-lingual professionals, well versed and acquainted with the regional cultures and ethics, eliminating any barriers of communication.

In house (bespoke) Collection Management System (CMS) specifically designed with customization features to meet the specifications of our Client’s policies and protocols.

Providing professional advice and guidance to assist our Client’s in making sound business decisions.

Dynamic alliances with world renowned and internationally acclaimed industry associations.

Global network of collection agencies, law firms and renowned investigators in more than eighty countries worldwide.

  • 20 years professional experience and expertise in Local & International debt collection
  • Excellent knowledge of the MENA legal system, laws & regulations
  • Expert team of multilingual debt collectors
  • Tailor-made collection management system (CMS) to suit the specific requirements of our Clients
  • Quick & professional response time
  • Consistent reporting & feedback of cases
  • Professional advice & suggestions to Clients
  • Global network of Partners & Alliances
  • Global Coverage

Our long and winding road

NCS MENA through the years
  • 1993

    Year of Establishment

  • 1995

    Launch of bespoke Collection Management System

  • 1999

    Inauguration of partnership office in the Kingdom of Saudi Arabia

  • 2002

    Security upgrades and enhancements

  • 2006

    Membership with GCS Group (Global Credit Solutions - Australia)Partnership with Global Credit Solutions (GCS Group)

  • 2008

    Launch of Consumer & Corporate Departments

  • 2009 – 2010

    Re-location to new office

    Team expansion

  • 2011

    Launch of Verification Services

  • 2012

    Inauguration of partnership offices in Qatar and Oman

  • 2013

    20th Years anniversary of NCS MENA

  • 2014 - 2015Launch of Social Media Platforms – Facebook, Twitter, LinkedIn

    Launch of NCS MENA’s e-newsletter “MENA Credit & Collection Chronicles”

  • 2016

    Inauguration of new branch office in Dubai,
    United Arab Emirates

    Launch of Credit Risk services

    Membership with BIIA (Business Information Industry Association – Hong Kong)

  • 2017

    Re-brand. Transformation of Al- Nabaa Commercial Services Co. W.L.L. (NCS Collection) to NCS MENA W.L.L.


Message from the CEO & Founder

Exceeding expectations...

I would like to extend my warm gratitude on behalf of our team at NCS MENA for your valuable interest in our services.

Read more
A leader is one who knows the way, goes the way, and shows the way.
— John Maxwell

Executive Management Team

We strive to maintain a professional and ethically rich team.

At NCS MENA, our key asset is our team - their experiences, their skills and their commitment to efficiently manage their areas of responsibility, which magnificently compliments our vision for growth.

Adel Jawad

Managing Director


Mr. Adel Jawad has played a key role in overall management of NCS MENA for the past 11 years, demonstrating his unwavering commitment to professional excellence towards the organization's interests and contributing his professional experience and expertise to meet the challenges through a proven record of operational leadership, strategy development, customer service, team building, financial management and relationship management.

To be successful, you have to have your heart in your business and your business in your heart.
— Sir Thomas Watson

Ali Faraj

Manager | Human Resources & Finance


Ali Faraj joined NCS MENA in 2005 as a Field Collector and during his employment he has considerably developed his abilities sparking his career growth as the Manager of Human Resources and Finance.

Knowledge is better than wealth. Knowledge guards you while you guard wealth.
— Ali ibn Abi Talib

Maureen Farrell

Manager | Business Development


Maureen Farrell joined NCS MENA in 2008 as an International Collection Agent. During her employment her responsibility and commitment towards NCS MENA has developed her skills and career to the Manager of Business Development.

Eyesight is useless, if the insight is blind.
— Ali ibn Abi Talib

Zainab Abbas

Collection Manager | International Collection Department


Zainab Abbas has been working with NCS MENA since 2006 when she joined as an In-house Collection Agent. Her ongoing devotion and obligation to her responsibilities has grown her career to the Manager of the International Collection Department.

The secret of getting ahead is getting started.
— Mark Twain